Shipping policy

Order Processing

All orders are processed within 1–2 business days after you receive your order confirmation email. If you have provided an email address, you will receive another notification once your order has been dispatched.

For same-day delivery, the cut-off is 12:00 PM for fresh flowers and 2:00 PM for pastries. Orders received after the applicable cut-off time may be scheduled for delivery on the following day, subject to availability.

Quality and freshness are important to us, so we limit the number of flower orders we accept each day. While we will always do our best to accommodate your preferred schedule, availability may be limited during peak periods and special occasions.

Order Confirmation, Changes & Substitutions

Please review your order details carefully before placing your order. Once an order has been confirmed, changes or cancellations may not be possible, particularly if the order is already being prepared, sourced, or processed.

For customized arrangements, flower varieties, colors, and materials may vary depending on seasonal and market availability. When necessary, Bloomingails may make reasonable substitutions using flowers or materials of equal or greater value while maintaining the overall style, quality, and value of the arrangement as closely as possible.

All orders are subject to confirmation, product availability, and delivery availability.

Order and Delivery Schedule

Please confirm your preferred delivery date and availability with us before making payment.

You may contact us through:

  • Mobile/Viber: +63 908 888 3906
  • Facebook Messenger: Bloomingailsph
  • Contact Us: via our website

For advance bookings, special requests, or deliveries outside our usual service areas, please contact us before placing your order.

Bloomingails reserves the right to select the most appropriate mode of transportation for each delivery based on the order priority, size and quantity of flowers, delivery distance, traffic, weather conditions, and other relevant factors. This allows us to choose the safest and most suitable way to transport your flowers.

Deliveries may be handled by local courier services such as Lalamove, Grab, or other suitable transport providers. Because delivery conditions and courier availability are outside our direct control, we cannot guarantee an exact delivery time. Please provide a reasonable delivery window whenever possible.

Delivery schedules may also be adjusted when necessary due to circumstances beyond our control, including severe weather, heavy traffic, road closures, courier availability, or similar conditions.

Delivery Information

To help ensure a successful delivery, please provide the following information when placing your order:

  • Full name of the recipient
  • Recipient's contact number
  • Complete delivery address
  • Name and contact details of the person authorized to receive the flowers on behalf of the recipient, if applicable
  • Preferred delivery date and time window
  • Any relevant delivery instructions

Please include these details in the Add a Note section during checkout.

Customers are responsible for providing complete and accurate delivery information. Delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery details may result in additional charges.

Failed and Returned Deliveries

If a delivery cannot be completed because the recipient or authorized receiver is unavailable despite prior confirmation, the order may be returned.

Any re-delivery fee, return courier fee, or other additional delivery charges incurred will be charged to the customer.

Bloomingails is not responsible for deterioration or spoilage of flowers caused by a failed delivery resulting from recipient unavailability, incorrect delivery information, or other circumstances attributable to the sender or recipient.

Customer-Arranged Pickup Disclaimer

A pickup option may be available from our head office in New Manila, subject to prior arrangement.

For orders collected by the customer or by a rider or courier arranged by the customer, Bloomingails cannot guarantee the safety or condition of the flowers once the order has been released.

Flowers are delicate and may be affected by handling, vehicle type, travel time, heat, weather, or other conditions during transportation. Any damage, deterioration, or change in condition that occurs after the flowers have been released to the customer or their nominated rider will be the customer's responsibility.

We recommend using suitable transportation and handling the flowers carefully during transit.

Delivery Fees

Delivery fees vary depending on the destination, order size, and delivery requirements.

For deliveries outside Metro Manila, please contact us before ordering to confirm availability and applicable delivery rates.

Payments

Once your delivery schedule has been confirmed, full payment is required to secure your order.

We accept payment via:

  • Bank deposit or online bank transfer
  • GCash
  • PayPal
  • Credit card

For bank deposits or transfers, please send us a copy of the deposit or transfer confirmation. Your order will be considered confirmed once payment has been verified.

Bank Details

Account Name: Gail Genevieve Ang
BPI: 3529 0771 05
BDO: 000220168520
GCash: 0908 888 3906

Credit card and PayPal payments are considered confirmed once successfully processed.

Force Majeure and Circumstances Beyond Our Control

Bloomingails will make every reasonable effort to fulfil your order according to the confirmed schedule. However, we will not be held liable for delays, rescheduling, or delivery interruptions caused by circumstances beyond our reasonable control.

These may include, but are not limited to:

  • Severe weather
  • Flooding or natural disasters
  • Heavy traffic or road closures
  • Courier shortages or service interruptions
  • Government restrictions
  • Accidents
  • Other unforeseen events affecting transportation or delivery

When such circumstances occur, we will do our best to communicate with you and arrange the most appropriate alternative delivery schedule.

Because we rely partly on third-party courier services, exact delivery times cannot be guaranteed. We recommend allowing a reasonable delivery window and, where possible, selecting an earlier delivery time rather than scheduling too close to an important event.