Refund policy

Refunds may be provided when Bloomingails is unable to fulfil a confirmed order or when an issue with the product is determined to be attributable to Bloomingails.

If payment has already been made and we are unable to accommodate the confirmed delivery schedule or provide a suitable alternative, we will arrange a refund to the original payment method or, where applicable, by bank transfer. Processing times may vary depending on the payment provider or bank.

If flowers or other products arrive damaged, defective, incorrect, or in poor condition due to an issue attributable to Bloomingails, please contact us as soon as possible and provide clear photos of the item upon receipt. Each request will be reviewed before a refund, replacement, or other appropriate resolution is approved.

Bloomingails is not responsible for deterioration or damage caused by improper handling, storage, heat, wind, or other conditions after successful delivery. For customer-arranged pickup or transportation, responsibility for the flowers passes to the customer once the order has been released in good condition to the customer or their nominated rider.

Cancellation Policy

Please review your order carefully before confirming your purchase.

Changes or cancellations may be accommodated if preparation, sourcing, or processing of the order has not yet begun. Once flowers have been sourced, an arrangement has been prepared, or an order has been dispatched, cancellation may no longer be possible.

To request a cancellation or change, contact us as soon as possible at +63 908 888 3906 or bloomingailsph@gmail.com.

For deliveries outside Metro Manila, customers should confirm delivery availability and rates with Bloomingails before placing an order. If an order cannot be fulfilled, any applicable refund will take into account non-refundable costs already incurred, if any.

Substitution Policy

Because flowers are seasonal and subject to market availability, certain varieties, colors, containers, or materials may occasionally be unavailable.

When necessary, Bloomingails may make reasonable substitutions using flowers or materials of equal or greater value, while maintaining the overall style, quality, color palette, and value of the arrangement as closely as possible.

For arrangements featuring a single flower variety, a different color or similar suitable alternative may be used when the requested option is unavailable.

Re-Delivery Policy

If the recipient or an authorized receiver is unavailable, or if delivery cannot be completed because the address or contact information provided is incorrect or incomplete, the order may be returned to Bloomingails.

Any return, re-delivery, or additional courier charges incurred must be settled before another delivery attempt is made.

Because flowers, pastries, and similar products are perishable, Bloomingails cannot guarantee their condition following an unsuccessful delivery caused by recipient unavailability or incorrect delivery information. If a fresh replacement is requested, additional product and delivery charges may apply.

Non-Delivery Policy

If Bloomingails is unable to fulfil or attempt delivery for reasons attributable to us, we will work with you to arrange a replacement delivery, reschedule the order, or provide an appropriate refund.

Refunds generally do not apply where delivery could not be completed because of incorrect or incomplete information supplied by the customer, recipient unavailability, refusal to accept the order, or circumstances outside Bloomingails' reasonable control.

For circumstances such as severe weather, flooding, road closures, courier interruptions, or other events beyond our control, we will make reasonable efforts to arrange an alternative delivery schedule or transportation method.