To place an order:
• Choose your preferred bouquet or arrangement.
• Add your message and complete recipient details in the “Add a Note” section during checkout.
• Confirm delivery schedule availability via Viber at+63 926 638 7630or via our Contact Us page before sending payment.

We limit daily orders to maintain quality, especially during peak occasions. Booking early is highly recommended.

Yes, same-day delivery is possible for confirmed orders placed early in the day, subject to availability. We use local couriers like Grab and Lalamove, so the exact delivery time is not guaranteed. We’ll do our best to match your preferred window.

Yes, but only upon request. For provincial deliveries, please message us in advance to confirm availability and receive a shipping quote.

You may pick up your order at our head office in Bloomingails Workshop Studio, 71 Santander Lane, New Manila, Quezon City. Kindly contact us to schedule your pickup time.

Please include the following in the “Add a Note” section during checkout:
• Name of Recipient
• Name & Mobile of Receiver (if different)
• Full Delivery Address
• Preferred Delivery Time
• Exact Message for the Gift Card
• Sender’s Full Name, Contact & Address
• Special Requests (e.g., allergies, color changes, surprises)

Type your exact message in the “Add a Note” box at checkout. If no message is given, a generic card will be included:

To: [Recipient’s Name]Hope this brightens your day!From: [Your Name]

Payments are accepted after delivery schedule confirmation via:
• Bank Transfer:
   BPI: 3529 0771 05
   BDO: 000220168520
   Account Name: Gail Genevieve Ang
• PayPal
• Credit Card

Kindly send your proof of payment via email or Viber. Orders are only processed after verification.

Yes. Because flowers are seasonal, substitutions may be necessary. We will replace unavailable flowers with blooms of equal or greater value, while maintaining the original style and design.

Yes. If no one is available at the delivery location, we charge a re-delivery fee plus any courier return or handling costs. Please ensure someone is available to receive the order.

Full refunds are available if:
• The selected delivery schedule is unavailable after payment.
• The flowers arrive in poor condition (photo proof must be sent immediately).

Refunds will be processed via PayPal (credit card) or bank transfer within 1–3 business days.
Once flowers leave our facility in good condition, we are not responsible for improper handling or storage by the recipient.

Yes, we photograph all flower arrangements before dispatch and send the photo to the sender as part of our quality assurance process.

While we do our best, exact delivery times cannot be guaranteed due to traffic and courier constraints. Please provide a flexible window between 8:00 AM – 1:00 PM or 2:00 PM – 7:00 PM  and avoid peak lunch or late hours.

During extreme weather, natural disasters, or courier disruptions, Bloomingails.ph cannot be held liable for delays or non-fulfilment. We will do our best to reschedule or update you promptly.