To place an order:
• Choose your preferred bouquet or arrangement.
• Add your message and complete recipient details in the “Add a Note” section during checkout.
• Confirm delivery schedule availability via Viber at+63 926 638 7630or via our Contact Us page before sending payment.

We limit daily orders to maintain quality, especially during peak occasions. Booking early is highly recommended.

Yes, same-day delivery is possible for confirmed orders placed early in the day, subject to availability. We use local couriers like Grab and Lalamove, so the exact delivery time is not guaranteed. We’ll do our best to match your preferred window.

Yes, we deliver to nearby provinces like Laguna, Cavite, and Rizal. For other provincial deliveries, please message us in advance to confirm availability and receive a shipping quote.

You may pick up your order from the Bloomingails Workshop Studio at 71 Santander Lane, New Manila, Quezon City. Please contact us in advance to arrange your pickup schedule.

For customer-arranged pickup, including orders collected by your own rider or courier, Bloomingails will ensure that the flowers are in good condition when released.

Once the order has been handed over to the customer or their nominated rider, Bloomingails cannot guarantee the safety or condition of the flowers during transit. Any damage, deterioration, or changes caused by handling, transportation, heat, weather, travel time, or other transit conditions after release will be the customer's responsibility.

Please include the following in the “Add a Note” section during checkout:
• Name of Recipient
• Name & Mobile of Receiver (if different)
• Full Delivery Address
• Preferred Delivery Time
• Exact Message for the Gift Card
• Sender’s Full Name, Contact & Address
• Special Requests (e.g., allergies, color changes, surprises)

Type your exact message in the “Add a Note” box at checkout. If no message is given, a generic card will be included:

To: [Recipient’s Name]Hope this brightens your day!From: [Your Name]

Payments are accepted after delivery schedule confirmation via:
• Bank Transfer:
   BPI: 3529 0771 05
   BDO: 000220168520
   Account Name: Gail Genevieve Ang
• PayPal
• Credit Card

Kindly send your proof of payment via email or Viber. Orders are only processed after verification.

Yes. Because flowers are seasonal, substitutions may be necessary. We will replace unavailable flowers with blooms of equal or greater value, while maintaining the original style and design.

Yes. If a delivery cannot be completed because the recipient or authorised receiver is unavailable despite prior confirmation, a re-delivery fee and any additional courier or return charges will apply.

Please make sure someone is available to receive the flowers during the agreed delivery window.

Bloomingails is not responsible for deterioration or spoilage caused by unsuccessful delivery due to recipient unavailability, incorrect delivery information, or other circumstances attributable to the sender or recipient.

Full refunds may be available if:

• The confirmed delivery schedule becomes unavailable after payment and no suitable alternative can be agreed upon.
• The flowers arrive in poor condition due to an issue attributable to Bloomingails. Photo proof must be provided immediately upon receipt.

Approved refunds will be processed through the applicable payment method or bank transfer.

Bloomingails is not responsible for damage or deterioration caused by improper handling or storage after delivery, or by transportation arranged directly by the customer after the order has been released in good condition.

Please review your order details carefully before placing your order.

Once an order has been confirmed, changes or cancellations may not always be possible, especially if the flowers have already been sourced or the arrangement is already being prepared or processed.

If you need to request a change, please contact us as soon as possible. We will do our best to accommodate your request if preparation has not yet started.

Yes, we photograph all flower arrangements before dispatch and send the photo to the sender if requested as part of our quality assurance process.

We always aim to create your arrangement as closely as possible to the product photo and description. However, flowers are seasonal and availability may vary.

If a particular flower, colour, or material is unavailable, Bloomingails may make a reasonable substitution using flowers or materials of equal or greater value while maintaining the overall style, quality, and value of the arrangement as closely as possible.

For customized arrangements, some variation is expected depending on flower availability and the nature of the design.

We will always do our best to meet your preferred delivery window, but exact delivery times cannot be guaranteed.

Bloomingails reserves the right to select the most appropriate mode of transportation for each order based on factors such as order priority, arrangement size and quantity, delivery distance, traffic, weather conditions, and courier availability. This helps us choose the safest and most suitable way to transport your flowers.

Delivery schedules may be adjusted when necessary due to circumstances beyond our control. If your order is for a specific event or occasion, we recommend selecting an earlier delivery window whenever possible.

Severe weather, flooding, heavy traffic, road closures, courier disruptions, accidents, government restrictions, and other circumstances beyond our reasonable control may affect delivery schedules.

When this happens, Bloomingails may need to adjust, reschedule, or use an alternative mode of transportation for your delivery.

We will make every reasonable effort to keep you informed and arrange the safest and most appropriate delivery option available.