FAQS Frequently Asked Questions
Posted by Gail Ang on
Order and Delivery Schedule:
Kindly confirm schedule and availability before payment.
Quality and freshness are important to us. Therefore, we limit our flower orders in a day. We will try our best to accommodate all orders but we cannot promise to schedule everyone especially during special occasions.
For advanced booking and special requests, you may reach us through +639266387630 or Facebook Messenger: Bloomingailsph
Deliveries are done through couriers like Lalamove or Grab, therefore we cannot guarantee the exact delivery time. We will try our best to meet your time requirement, but it will be dependent on availability of courier service. We would be needing the full name of the recipient, the name of the person receiving the flowers on behalf of the recipient, contact number, and full address.
Returned deliveries will be charged a double delivery fee including other delivery fees incurred if no one will receive the flowers despite prior confirmation.
Delivery fees are calculated upon checkout. However, we reserve the right to request for additional delivery fees due to high demand surcharge of the courier, weather disturbances or priority delivery.
Pickup option is also available at our head office in New Manila.
We accept payments via Bank Deposit, Paypal and Credit Card. Full payment must be done before order is confirmed.
Account Name: Gail Genevieve Ang
BPI: 3529 0771 05
Messages on Gift Card
Please let us know the complete and exact message you would like us to print on the gift card. If no message is given, we will just provide a generic card along this line:
To: (First and Last name of Recipient)
Hope this brightens your day!
From: (First and Last name of Sender)
In case online payment has been made and schedule is not available, we will gladly refund your payment through your credit card via Paypal refund. If payment was made through bank transfer, we will also refund to your bank account within 1 to 3 days.
If the flowers delivered were of poor quality and your recipient is not happy, we would also do a full refund provided that the flowers be sent back at no cost to us within the same delivery day. Refund will be subject to inspection if there was a mistake or lapse on our part.
We will not be responsible anymore for the flowers once it has left our facility in good condition. Please keep the flowers away from heat, ripening fruits and wind.
As part of our quality control, we take photos of all flowers before delivery and can send pics upon request.